Refund Policy

How Credits Work

LeadRot operates on a credit-based system. 1 credit = 1 business analyzed. Credits are consumed only when a business is successfully scraped, screenshotted, and scored. You always know the cost before you start a search.

Automatic Refunds

We automatically refund credits in the following cases:

• Analysis failure — If our system fails to analyze a business (site down, timeout, screenshot error), the credit is returned automatically.
• Zero results — If a search returns no results from Google Maps, all pre-authorized credits are released back to your balance.
• Fewer results than requested — If you request 100 results and we only find 60, the 40 unused credits are automatically released.
• Duplicate detection— If a business was already analyzed in a previous search within 15 days, you won't be charged again (cache hit).
• Blocked sites — If a website blocks our scraper or returns a CAPTCHA, the credit is refunded.

Auto-refunds appear instantly in your account under “Recent Auto-Refunds.” No action needed on your part.

No Refunds on Consumed Credits

Once a business is successfully analyzed and scored, that credit is consumed. We do not refund credits for completed analyses, even if you don't like the results. The system worked — you got the data.

14-Day Cooling-Off Period (Unused Credits)

If you purchased a subscription or credit pack and have not used any credits, you may request a full refund within 14 days of purchase. This applies to:

• First-time subscription purchases — Full refund if zero credits consumed.
• Credit pack purchases — Full refund if zero credits from the pack were consumed.

Example:You buy the Pro plan ($59/mo, 2,000 credits). After 3 days, you realize it's not for you and haven't run a single search. You can email us for a full refund.

Example:You buy the Pro plan, run one search (consuming 40 credits), then want a refund. Sorry — partial refunds on used credits aren't available. Cancel instead; you'll keep access until the end of your billing period.

Credit Pack Purchases

One-time credit packs are non-refundable after the 14-day window (or if any credits from the pack were consumed). Credits from packs never expire while your account is active and do not count toward rollover caps.

Subscription Cancellation

You can cancel your subscription at any time. When you cancel:

• You keep access until the end of your current billing period.
• Unused credits remain available until the billing period ends.
• No partial refunds for unused portions of the billing period.
• Your data is preserved for 30 days after the account becomes inactive.

Credit Rollover

Unused subscription credits roll over for one billing period, capped at 2× your monthly allowance. After one rollover period, excess credits expire. This keeps things fair and prevents indefinite accumulation.

Abuse Protection

We reserve the right to deny refund requests that appear to be systematic abuse — for example, purchasing credits, bulk-exporting results, then requesting a refund. We track export activity and credit consumption patterns. If abuse is detected, the account may be terminated.

Disputes

If you believe credits were incorrectly charged, email us at info@leadrot.com with your account email and details. We'll investigate and issue a credit adjustment within 48 hours if warranted.

For billing disputes related to payment processing, contact info@leadrot.com. Our payments are processed by Lemon Squeezy as merchant of record.